Hops
Hops for retail and e-commerce

Promos on time. Vendors chased. Returns spotted early.

@Hops catches what's slipping in your retail ops before customers or margins feel it.
  • Unconfirmed POs chased with vendors
  • Slipping promo plans flagged early
  • Product problems spotted in support threads first
  • All inside Hops, where your team and one agent work together
Try HopsContact sales
Use cases

Your AI Edge in Every Project

Hops keeps your workflow smooth and your team aligned, cutting out the noise so you can deliver stronger results in less time.
Vendor follow-up loop
Unconfirmed POs, late shipments, missing compliance docs: chased on a schedule, escalated when stalled. The vendor email that used to be someone's Tuesday runs itself.
Promo plans that flag themselves
Launch and promo calendars watched item by item. Creative not delivered, inventory not confirmed, page not built: the owner gets nudged before the date is at risk, not after.
Support theme digest
Return reasons, sizing complaints, defect mentions, read across every support thread and grouped weekly. The product problem surfaces from the threads before it surfaces in the margin.
Monday trading brief
Sales vs. plan, top and bottom movers, inventory risks, promo performance. One brief in your Space before the trade meeting, drafted from the numbers instead of assembled by hand.
Beyond chat

Not just chat. The actual work.

@Hops works in the same surfaces your team does, and leaves a trail you can audit.
A document titled "Launch announcement - SSO on every plan," with a Personal Assistant chat bubble on the right suggesting a text edit.
Collaborative Docs
Real collaborative documents. Hops drafts, edits, and comments next to your team. Every Hops edit labeled in version history.
A feedback thread titled "CSV export failing on large boards", detailing the bug's impact and a hotfix being shipped.
Collaborative Threads
Conversations that carry the work. @Hops reads along, posts what it finds, and takes the next step right in the thread, next to your team.
A screen displaying "Your priorities today" from a "Personal Assistant" for Thursday, July 17, with tasks grouped by urgency.
Personal Assistant
Describe the job in plain language. @Hops runs it with everything it already knows: your context, your tools, your rules.
Integrations

Wired into your system of work

@Hops lives where retail teams live — with a 2K+ connector catalog behind it for the rest of the stack.

CRM & orders

Salesforce, Attio, HubSpot: vendors, accounts, and orders tracked end to end.

Support

Zendesk: every support thread read, grouped, and surfaced before the problem shows in margin.

Payments & ops

Stripe, Asana: payment data and task tracking wired into your trading workflows.

Analytics & comms

Amplitude, Slack, Gmail: performance insights and team coordination in one place.

Security that's already answered

SOC 2 Type II

Audited controls for security, availability, and confidentiality.

ISO 27001

Certified information security management.

ISO 42001

Certified AI management. Governance for the agent itself.

Permissions from the space

Hops and teammates inherit access from the space and its owners. No shadow permissions.

One AI teammate for the whole team

Knows the work. Forgets nothing. Shares with everyone.
Try HopsContact sales