Question 1

What's a credit?

Accepted Answer

Credits are the billing unit for AI work in Hops. Credit use depends on the model, context size, tool use, agent steps, and output generated. Credits are limited-use SaaS service credits. They have no cash value, are not transferable, and are not redeemable for cash except where required by law.

Question 2

How do credits match the work?

Accepted Answer

Every AI task uses credits based on its complexity and the model selected. No AI seats to size, no model packages to decode.

Question 3

How does the shared credit pool work?

Accepted Answer

Top-up credits are pooled workspace-wide and valid for 12 months. Promotional and setup credits expire as shown when granted.

Question 4

How do top-ups work?

Accepted Answer

Top up from $20 whenever needed. As a rule of thumb, budget starting from $20 per active user per month.

Question 5

How many credits do typical tasks use?

Accepted Answer

Answers: 25–150 credits. Drafted docs: 400–1,200. Deep multi-agent jobs: 3,000–15,000. Ranges are illustrative.

Question 6

Do credits expire?

Accepted Answer

Top-up credits are valid for 12 months from purchase. Promotional, trial, and setup credits expire as shown when granted.

Question 7

Are credits refundable?

Accepted Answer

Credits are non-refundable except where required by law. If you cancel, unused top-up credits remain available until they expire, unless your account is terminated for fraud, abuse, nonpayment, or violation of our Terms.

Question 8

What's the minimum top-up?

Accepted Answer

$20. Top up whenever needed — your workspace dashboard shows usage so you can decide when to add more. Top-up credits roll over and stay valid for 12 months. Promotional and setup credits expire as shown when granted.

Question 9

What model do AI teammates use?

Accepted Answer

AI teammates run on a frontier-class base model that excels on tasks of varying complexity.

Question 10

Why use a meter instead of an AI seat price?

Accepted Answer

AI use varies enormously between people and between weeks. A flat AI seat overcharges light users and throttles heavy ones. A pooled meter follows the work instead: an occasional question costs next to nothing, a heavy research job costs what it actually took, and at the end of the month the bill looks like what your team did.

Question 11

Are there fees besides AI work?

Accepted Answer

No per-action fees, no per-automation surcharges, no AI seat tax. Some products charge for each action or step on top of the model usage; in Hops, credits meter the AI work, and collaboration never draws from the pool.

Question 12

What happens when the credit pool runs out?

Accepted Answer

AI work pauses until someone tops up. Docs, chat, and tasks keep working — collaboration never stops.

Question 13

Why is collaboration free?

Accepted Answer

Because it should be. How much do you pay for team chat? For your task tracker? Your database? Docs, chat, and tasks are table stakes — we give them to your whole team for free. You pay only for AI work.

Question 14

How do we keep spend under control?

Accepted Answer

Per-user caps (percentage-based) and a workspace-wide spend dashboard.

Question 15

What does fair use mean?

Accepted Answer

Fair-use limits apply to free collaboration features such as docs, chat, tasks, tables, storage and workspace activity. They are designed to prevent abuse, automated scraping, excessive non-AI consumption, inactive workspace hoarding, and usage that materially affects service quality for other customers. AI work is metered separately through credits.

Question 16

Are there limits on the plans?

Accepted Answer

Generous fair-use limits apply: big enough for a real evaluation by a real team. The Go plan currently includes 5 GB of storage, 100,000 messages and 1,000 docs, with no cap on members. Limits may change prospectively; current limits are always listed in our Terms. Unused, idle workspaces may be removed after prior notice, with time to export.

Question 17

Which integrations are available?

Accepted Answer

A curated set of featured integrations covering the tools most teams use daily is included on every plan. The full 2,000+ integration library is part of Enterprise. For a limited time as part of our launch, the full library is also included on Go at no extra cost. It's a promotional offer, not a permanent Go feature: we'll announce any change in advance and give a notice period before access changes.

Question 18

What are extended connectors?

Accepted Answer

Extended connectors expand Hops’ native integrations through third-party connector infrastructure. They are available during the launch promotion on Go and may be subject to plan limits or credit-based usage over time. Core connectors remain included on all plans.

Question 19

Can credit pricing or model availability change?

Accepted Answer

Yes. Model availability, routing, credit packages, and consumption rates may change prospectively as providers, features, and usage patterns change. Completed runs are not repriced after completion.

Question 20

Are prices inclusive of taxes?

Accepted Answer

Prices are in USD and exclude applicable taxes. Any applicable taxes are calculated at checkout or on your invoice.

Bring the whole team. Pay for the agents' work.

One simple unit: the credit.

Credits match the work

Full visibility

Powerful model for AI agents

Flexible top-ups

One shared pool

Typical credit use

Questions, answered

The work's already moving.