Question 1

What's a credit?

Accepted Answer

Credits are how Hops bills for AI work. How many a task uses depends on the model, how much information Hops reads, the tools it uses, how many steps it takes and how long the result is. Credits are limited-use SaaS service credits. They have no cash value, are not transferable, and are not redeemable for cash except where required by law.

Question 2

How does the shared credit pool work?

Accepted Answer

Everyone in your workspace draws from the same credits, so you never buy them person by person. Admins can set a cap for each user.

Question 3

How do top-ups work?

Accepted Answer

Add credits whenever you need them, starting at $20. A good starting budget is $20 per active user per month.

Question 4

How many credits do typical tasks use?

Accepted Answer

Quick answer: 100–300 credits. Web lookup: 50–200. Meeting notes summary: 25–100. 600-word doc: 75–250. Weekly automation, set up plus first run: 400–1,000. Deep research report: 500–1,500. At $20 for 20,000 credits, even a deep research job runs about a dollar. Ranges are illustrative.

Question 5

Do credits expire?

Accepted Answer

Top-up credits are valid for 12 months from purchase. Promotional, trial, and setup credits expire as shown when granted.

Question 6

Are credits refundable?

Accepted Answer

Credits are non-refundable except where required by law. If you cancel, unused top-up credits remain available until they expire, unless your account is terminated for fraud, abuse, nonpayment, or violation of our Terms.

Question 7

What's the minimum top-up?

Accepted Answer

$20. Your dashboard shows how many credits you've used, so you can decide when to add more.

Question 8

What model does Hops use?

Accepted Answer

Hops runs on top frontier models, matched to each job.

Question 9

Why credits instead of a price per seat?

Accepted Answer

Some people use AI every hour and others use it once a week. A flat price per seat overcharges light users and limits heavy ones. With credits, a quick question costs almost nothing, a big research job costs what it took, and your monthly bill matches what your team did.

Question 10

Are there fees besides AI work?

Accepted Answer

No. You won't pay extra per action, per automation or per seat. Credits only cover the AI's work, and chat, docs and the rest of your team's collaboration never use them.

Question 11

What happens when the credit pool runs out?

Accepted Answer

Hops pauses AI work until someone adds credits. Your team can keep using chat, docs and everything else as usual.

Question 12

Why is collaboration free?

Accepted Answer

Because it should be. How much do you pay for team chat? For your task tracker? Your database? Docs, chat, and tasks are table stakes, so we give them to your whole team for free. You pay only for AI work.

Question 13

How do we keep spend under control?

Accepted Answer

Admins can cap how many credits each person uses and see spending for the whole workspace on one dashboard.

Question 14

What does fair use mean?

Accepted Answer

Fair-use limits apply to free collaboration features such as docs, chat, tasks, tables, storage and workspace activity. They are designed to prevent abuse, automated scraping, excessive non-AI consumption, inactive workspace hoarding, and usage that materially affects service quality for other customers. AI work is metered separately through credits.

Question 15

Are there limits on the plans?

Accepted Answer

Yes, and they are generous enough for a whole team to give Hops a proper try. The Go plan currently includes 5 GB of storage, 100,000 messages and 1,000 docs, with no cap on members. Limits may change prospectively; current limits are always listed in our Terms. Unused, idle workspaces may be removed after prior notice, with time to export.

Question 16

Which integrations are available?

Accepted Answer

Featured integrations for the tools most teams use every day are included on every plan. The full 2,000+ integration library is part of Enterprise, and for a limited time during our launch it's also included on Go at no extra cost. It's a promotional offer, so full-library access on Go may later come with plan limits or credit-based usage. We'll announce any change in advance and give a notice period before access changes.

Question 17

Can credit pricing or model availability change?

Accepted Answer

Yes. Model availability, routing, credit packages, and consumption rates may change prospectively as providers, features, and usage patterns change. Completed runs are not repriced after completion.

Question 18

Are prices inclusive of taxes?

Accepted Answer

Prices are in USD and exclude applicable taxes. Any applicable taxes are calculated at checkout or on your invoice.

Pricing

One workspace. Pay only for AI work.

Questions, answered

Collaborative AI that gets better with every teammate