Hops for B2B SaaS teams
Turn usage, tickets, and ship notes into revenue.
@Hops sits where your revenue work happens and turns product, support, and pipeline signals into revenue moves.
- Every call briefed with product usage in hand
- Churn signals spotted in support threads
- Renewals watched so nothing lapses quietly
- All inside Hops, where your team and one agent work together
On the team
Your revenue lifecycle, worked every day
Four standing routines. No prompting, no chasing. The account nobody had time for gets worked anyway.
Pre-call briefs with product context
15 minutes before the call: the last thread, open promises, and what this account actually did in the product last month. Reps stop selling blind to their own usage data.
accounts
63ChatDocs & TablesAutomations
Start meeting
AGENT1:45 PM
Brief for the 2 PM Corvid call: last thread, open promises, and what they actually did in the product this month.
Corvid — pre-call brief
15 minutes before the call
- Usage weekly actives up 18%, exports doubled
- Promise security review answers due Friday
- Watch admin seats flat since March
1:49 PM
Add Maya — she ran their security review and should take that question live.
APP1:50 PM
Meeting updated.
Corvid — expansion call
Meeting brief · synced just now
AttendeeTheo Marsh+ Maya Lindberg
Churn signals, surfaced early
Watches usage drops, support threads, and stalled renewals. When signals stack on one account, your CS lead hears it that day, not at the QBR.
accounts
63ChatDocs & TablesAutomations
Start meeting
AGENT10:20 AM
Churn watch flagged Baywood. Three signals stacked this week — this is a today conversation, not a QBR finding.
Baywood — churn signals
3 signals · 62 days to renewal
- Usage down 31% over three weeks
- Renewal thread quiet for 12 days
- Support tone shifted — 2 frustrated tickets
10:27 AM
Route it to Riley with the save play. I want a call on their calendar this week.
APP10:29 AM
Account health updated.
Baywood — Renewal
Account · synced just now
HealthGreenAt risk · Riley Novak
Release-to-revenue loop
New release ships. @Hops drafts the enablement note for sales and the campaign brief for marketing, grounded in the actual change. GTM knows what shipped within hours, not weeks.
accounts
63ChatDocs & TablesAutomations
Start meeting
AGENT3:15 PM
v2.15 merged an hour ago. The enablement note for sales and the campaign brief for marketing are drafted from the actual changes.
v2.15 — release to revenue
Drafted from 14 merged PRs
- Sales note — 3 talk tracks tied to open deals
- Campaign brief — audit-log launch angle
- Docs — 2 stale pages found, edits drafted
3:22 PM
Swap the headline to the compliance angle — that's what's stalling the two enterprise deals.
APP3:24 PM
Document updated.
v2.15 enablement note
Google Docs · synced just now
StatusDraftReady for review
Renewal runway
Every renewal inside 90 days gets a health read: usage trend, open tickets, champion activity. Drafted outreach for the risky ones. Nothing lapses quietly.
accounts
63ChatDocs & TablesAutomations
Start meeting
AGENT7:05 AM
Renewal runway: nine accounts inside 90 days. Seven healthy, two need attention — outreach drafted for both.
Renewal runway — 90 days
9 renewals · 2 at risk
- Northwind — healthy, expansion thread open
- Baywood — usage down, save play drafted
- Corvid — champion left, intro needed
7:15 AM
Send the Baywood save play. For Corvid, draft the intro to their new VP — I'll send it from my address.
APP7:17 AM
Draft ready.
Corvid — intro draft
Drafted for Nina Cole
“Congrats on the new role — we've partnered with Corvid's data team for two years and I'd love to share what's working.”
Beyond chat
Not just chat. The actual work.
Sales and CS work the same account in the same space, and Hops works it with both. A chat tab can't hand off a deal.
Collaborative Docs
Real collaborative documents. Hops drafts, edits, and comments next to your team. Every Hops edit labeled in version history.
Collaborative Threads
Conversations that carry the work. @Hops reads along, posts what it finds, and takes the next step right in the thread, next to your team.
Personal Assistant
Describe the job in plain language. @Hops runs it with everything it already knows: your context, your tools, your rules.
Integrations
Wired into your system of work
Hops for B2B SaaS works inside the tools your revenue team already runs on, with a 2K+ connector catalog behind them for the rest of the stack.
CRM
Reads the account history, writes call notes and next steps, and keeps renewal dates and health reads current on the record.
Support
Reads every ticket for churn signals, groups the themes, and posts the at-risk accounts to the space that owns them.
Engineering
Watches merged work and shipped releases, then drafts the sales enablement note and the campaign brief from the actual change.
Email and team chat
Briefs before the call, recaps after, and nudges the owner when a renewal thread goes quiet. Every draft waits for approval.
Security that's already answered
SOC 2 Type II
Audited controls for security, availability, and confidentiality.
ISO 27001
Certified information security management.
ISO 42001
Certified AI management. Governance for the agent itself.
Permissions from the space
Hops and teammates inherit access from the space and its owners. No shadow permissions.
One AI teammate for the whole team
Knows the work. Forgets nothing. Shares with everyone.