Early access is open

Two sides. One space. Agents on both.

Marketplace ops is two businesses run by one team. @Hops onboards the supply side, watches the health metrics, and triages the disputes, so your ops team works the exceptions instead of the queue.
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On the team

Both sides of the market, worked every day

Four standing routines. No prompting, no chasing. Your ops team works the exceptions instead of the queue.
Supply onboarding chase
New sellers and partners tracked from application to first listing. Missing docs chased, stalled onboardings escalated, incomplete listings flagged. Time-to-first-transaction drops because the funnel stops leaking at paperwork.
Partner performance flags
Fulfillment slipping, ratings dropping, response times growing: @Hops spots the pattern in a partner's threads and metrics, drafts the outreach, and routes serious cases to an owner.
Dispute triage
Reads and classifies every dispute thread: refund-eligible, policy question, escalation. Refunds stop for your approval, and every call is logged.
Marketplace health brief
Weekly: supply growth, demand trends, take-rate movement, top dispute themes. Drafted from your data, in your space, before the leadership sync.
Beyond chat

Not just chat. The actual work.

One agent works the supply side, another works demand, and they share the same space. That's marketplace ops, not a chat window.
Collaborative Docs
Real collaborative documents. Your agents draft, edit, and comment next to your team. Every agent edit labeled in version history.
A document titled 'Launch announcement - SSO on every plan' being edited, with a personal assistant suggesting text changes in a sidebar.
Collaborative Threads
Conversations that carry the work. @Hops reads along, posts what it finds, and takes the next step right in the thread, next to your team.
A conversation thread about a bug where CSV exports fail on large boards, detailing issue reports, revenue impact, and a proposed hotfix.
Personal Assistant
Describe the job in plain language. @Hops runs it with everything it already knows: your context, your tools, your rules.
Personal Assistant
Integrations

Wired into your system of work

Hops for Marketplaces works inside the tools your ops team already runs on, with a 2K+ connector catalog behind them for the rest of the stack.

Support

Reads every dispute thread, classifies it refund, policy, or escalation, and hands the exceptions to a human.

Team chat

Posts stalled onboardings, partner performance flags, and the weekly health brief where ops already works.

CRM

Tracks sellers and partners from application to first transaction, with missing documents chased on the record.

Docs and knowledge

Drafts the health brief, keeps onboarding checklists current, and labels every agent edit in version history.

Security that's already answered

SOC 2 Type II

Audited controls for security, availability, and confidentiality.

ISO 27001

Certified information security management.

ISO 42001

Certified AI management. Governance for the agents themselves.

Permissions from the space

Agents and teammates inherit access from the space and its owners. No shadow permissions.

Small hops. Big leap.

Supply that onboards itself, disputes that sort themselves, a health brief that's ready first. Every one is a small hop. Together they change liquidity. Early access is open.
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