Hops
Hops for marketplace operations

Onboarding, health checks, and disputes, off your queue.

@Hops covers the routine on both sides of the marketplace, so your ops team works the exceptions instead of the queue.
  • Health metrics watched, dips flagged early
  • Disputes triaged before they escalate
  • All inside Hops, where your team and one agent work together
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On the team

Both sides of the market, worked every day

Four standing routines. No prompting, no chasing. Your ops team works the exceptions instead of the queue.
Supply onboarding chase
New sellers and partners tracked from application to first listing. Missing docs chased, stalled onboardings escalated, incomplete listings flagged. Time-to-first-transaction drops because the funnel stops leaking at paperwork.
Partner performance flags
Fulfillment slipping, ratings dropping, response times growing: @Hops spots the pattern in a partner's threads and metrics, drafts the outreach, and routes serious cases to an owner.
Dispute triage
Reads and classifies every dispute thread: refund-eligible, policy question, escalation. Refunds stop for your approval, and every call is logged.
Marketplace health brief
Weekly: supply growth, demand trends, take-rate movement, top dispute themes. Drafted from your data, in your space, before the leadership sync.
Beyond chat

Not just chat. The actual work.

One agent works the supply side and the demand side, in one shared space. That's marketplace ops, not a chat window.
A document titled 'Launch announcement - SSO on every plan' being edited, with a personal assistant suggesting text changes in a sidebar.
Collaborative Docs
Real collaborative documents. Hops drafts, edits, and comments next to your team. Every Hops edit labeled in version history.
A conversation thread about a bug where CSV exports fail on large boards, detailing issue reports, revenue impact, and a proposed hotfix.
Collaborative Threads
Conversations that carry the work. @Hops reads along, posts what it finds, and takes the next step right in the thread, next to your team.
Personal Assistant
Personal Assistant
Describe the job in plain language. @Hops runs it with everything it already knows: your context, your tools, your rules.
Integrations

Wired into your system of work

Hops for Marketplaces works inside the tools your ops team already runs on, with a 2K+ connector catalog behind them for the rest of the stack.

Support

Reads every dispute thread, classifies it refund, policy, or escalation, and hands the exceptions to a human.

Team chat

Posts stalled onboardings, partner performance flags, and the weekly health brief where ops already works.

CRM

Tracks sellers and partners from application to first transaction, with missing documents chased on the record.

Docs and knowledge

Drafts the health brief, keeps onboarding checklists current, and labels every Hops edit in version history.

Security that's already answered

SOC 2 Type II

Audited controls for security, availability, and confidentiality.

ISO 27001

Certified information security management.

ISO 42001

Certified AI management. Governance for the agent itself.

Permissions from the space

Hops and teammates inherit access from the space and its owners. No shadow permissions.

One AI teammate for the whole team

Knows the work. Forgets nothing. Shares with everyone.
Try HopsContact sales