Delete your Hops account

Hops is a service of Hops AI Inc. You can request deletion of your Hops account and the personal data associated with it at any time.

How to request deletion

1. Open hops.ai/contact.
2. Submit the form from the email address associated with your Hops account and state that you want your account deleted.
3. We will verify the request and confirm by email once deletion is complete.
4. If you are Team member and not Account Owner/Administration then your account deletion can be only requested by Account Owner/Administration.

What is deleted

• Your account and profile: name, email address, photo, and other contact details
• Sign-in identities and connected integrations (e.g. GitHub, Slack), including stored credentials and access tokens
• API keys, mobile device tokens, personal settings, and your notification history

What is kept

• Content you contributed to shared workspaces — messages, documents, and files — remains with that workspace and is managed by its administrators. You can delete individual items in the app before requesting account deletion. An organization owner or administrator can request deletion of the entire organization, including all of its workspaces and content, through the same form.
• Transaction records we are legally required to keep. Payments are handled by a third-party payment provider; we do not store any payment details including payment methods and billing address.
• Aggregated or de-identified data that does not identify you.
• Residual copies in backups, which are retained for a limited period before being purged.

You can also request deletion of specific data without deleting your account through the same form. For details, see our Privacy Policy.